FAQs

Placing an order

You have to sign up and then choose the items you want in order to place them in your cart. You then can go view your cart. Once you are happy with your cart you can proceed to check out.

Yes. Our WhatsApp number is +27 64 059 5957

These are items that you would like to order at a future date.

Currently, we accept orders nationally in South Africa.

Payments

You can make a payment via Credit/Cheque Cards, PEP or direct EFT

Shipping and courier costs depend on your order

Not at the moment.

Delivery

Delivery takes between one to three days.

Yes for orders that are above R1000. However, limited to Johannesburg Metropolis.

We unfortunately can’t make changes to your delivery address once payment has been received and you have received your Payment Confirmation email.

Returns

You are responsible for packing the product safely and securely for return to ensure against damage in transit. Please include the return reference number in the parcel so that we can easily identify your return.

Vendor

Yes, you can. You can fill out the “Become a vendor” section on the navigation menu of the website.

Cancellations, Exchanges & Returns

You are responsible for packing the product safely and securely for return to ensure against damage in transit. Please include the return reference number in the parcel so that we can easily identify your return.

You are entitled to cancel your order prior to the point at which you receive a notification that it is being shipped for delivery. Should you wish to return the product thereafter, you can do so in accordance with our Returns Policy.

We unfortunately can’t make changes to your delivery address once payment has been received and you have received your Payment Confirmation email.